The University of North Carolina at Chapel Hill
Request Info

Back To Course List

Course Number: PUBA 772
  • Online
  • Elective
  • Public Management

Mediation Skills for Public Managers

Instructor: John B. Stephens

Number of Credits: 3

This course examines mediation principles, and the role, ethics, and techniques of ombudsman in public sector. Models of mediation are compared, and students share in class their application and/or adaptation of mediation to their current or desired public sector duties.

NOTE: Students may take either PUBA 768 or 772.

Recent News

Hover Image School of Government debuts new undergraduate minor in law, government, and public service
Hover Image UNC MPA Earns Top 20 National Ranking, Strengthens Standing Across Specialty Areas
Hover Image UNC MPA Alumna Appointed Commissioner of NYC Emergency Management 

Recent Blog Posts

Hover Image

April 14, 2026

How One Conversation Sparked Opportunity for Noah Ellington

By Hattie Lecka When MPA student Noah Ellington attended an alumni event in January,...

Read The Full Story
  • Uncategorized
  • At the SOG
  • Students
Hover Image

March 24, 2026

Investing in Future Public Leaders: The Power of MPA Program Support 

Thanks to the generosity of our alumni and friends, UNC MPA students are able...

Read The Full Story
  • Scholarships
  • Students
Hover Image

March 10, 2026

What I Learned at COP30 in Belém: Local Government, Climate Justice,...

This past November, current student Brianna Beadle, Public Administration and...

Read The Full Story
  • Uncategorized
  • Careers

Connect With Us!