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Course Number: PUBA 772
  • Online
  • Elective
  • Public Management

Mediation Skills for Public Managers

Instructor: John B. Stephens

Number of Credits: 3

This course examines mediation principles, and the role, ethics, and techniques of ombudsman in public sector. Models of mediation are compared, and students share in class their application and/or adaptation of mediation to their current or desired public sector duties.

NOTE: Students may take either PUBA 768 or 772.

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September 09, 2026

Lessons in Leadership and Collaboration

This post is written by current student Josh Davis. During my Professional Work Experience...

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September 02, 2026

The Importance of Communication and Good Data: Final Reflections from...

Written by Bam Purcell Pictured: Bam's manager and UNC MPA alumna, Alex Bartz '16. Although...

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August 28, 2026

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This post is written by current student Desiree DeDolce. Desiree DeDolce is from Winston-Salem,...

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