Mediation Skills for Public Managers

Instructor: John B. Stephens

Number of Credits: 3

This course examines mediation principles, and the role, ethics, and techniques of ombudsman in public sector. Models of mediation are compared, and students share in class their application and/or adaptation of mediation to their current or desired public sector duties.

NOTE: Students may take either PUBA 768 or 772.

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By Dr. Obed Pasha PUBA 709 is often one of the first courses students take when they join the...

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