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Susan Austin serves as the contact for alumni relations and current students' professional work experience in the Carolina MPA program. She is co-editor of Managing Local Government Services: A Practical Guide, which was published by ICMA in 2007. Austin worked for 14 years in the private sector as a retail manager and buyer. Immediately prior to joining the School of Government in 2001, she was a Governor's Public Management Fellow in the NC Department of Environment and Natural Resources. Austin earned a BA in political science and an MPA from UNC-Chapel Hill.